Returns & refunds

30-day return window

EU consumers have a statutory 14-day right of withdrawal. We voluntarily extend it to 30 days from the day you receive your order — cats need time to decide, and so do you.

Condition of returned items

• Items must be complete, with all accessories and the original packaging.
• Devices may be tested as you would in a shop. If value is lost through excessive use, we may deduct a proportionate amount.
• For hygiene reasons, opened litter, filters and consumables cannot be returned unless faulty.

How to return

1. 1. Email support@easyforpet.com with your order number and the item you're returning.
2. 2. We reply within one business day with a return label or return address.
3. 3. Pack the item securely and hand it to the carrier within 14 days.

Refunds

Once the return arrives and passes inspection we refund within 14 days, using the same payment method you used at checkout (via Mollie). We refund the product price and the standard outbound shipping cost. Return shipping is at your expense unless the item is faulty or we sent the wrong product.

Faulty or damaged goods

Faults within the 24-month warranty are repaired, replaced or refunded free of charge, including shipping both ways. Send a short video or photo of the issue to speed things up.

Exchanges

We handle exchanges as a return plus a new order, so you always get the fastest possible dispatch of the replacement.